Nationwide Service Logistics
How much time does your company spend scheduling service help and performing help desk support for technicians that may not be completely qualified to even perform the services requested?
ISE has taken the bricks out of the bag and has put together a Professional Nationwide IT Service Team to meet all of your diagnostic and repair requirements. Even if you are currently using another form of outsourcing for your service calls you need to ask yourself a few questions before you send out another technician.
- Will this technician be able to meet my SLA?
- Can we count on this technician to be on-time?
- Is this technician qualified to work on this equipment?
- How much time and money will I lose giving instructions and help desk support to an under qualified technician?
- Will this technician try to circumvent my customer?
At ISE, our skilled technicians not only go to site on behalf of your business they represent your business in a professional manner that is second to none. Our technicians don’t leave business cards, they represent YOUR BUSINESS during the entire service call. Work orders have your business name on them, the technician going to site knows your SLA and we update you and/or the end user with an ETA. All of our technicians are trained on the equipment they will be fixing or installing. If the technicians runs into any issues with the equipment they rarely bother you, they contact our experienced help desk and we handle tier1 and tier2 support for you, at no additional costs.
Why wait any longer, and lose money with under qualified technicians. Contact us, or register on our website and enter your first service call TODAY!
*Service rates are typically hourly unless otherwise agreed upon by your ISE representative.
*Flat rate service calls are available based upon volume. Contact your ISE representative for details.